Tag: online crisis management

This is my review of a book called Managing Online Reputation: How to Protect Your Company on Social Media which is a book is written by Charlie Powell and produced by Palgrave Pocket Consultants I read it over the Christmas holidays whilst...

The CEO of Air Asia and owner of QPR Tony Fernandes faced his biggest challenge last month when an Airasia flight was sadly reported missing On December 28th at 7:24 hours Airasia reported the QZ8501 flight from Surabaya to Singapore had lost...

I have been writing about online crisis management for years because as you know I do love a good crisis and helping out is one It's actually the topic I covered in Share This Too last year and more recently in an article for E-Consultancy Anyways I...

When actors get bad publicity, we often hear people say that even bad publicity is still publicity, implying that it doesn't matter much what type of publicity an actor gets as long as it succeeds in making people aware of his existence Is this...

Last week’s Twitter fiasco at HMV gave us all a clear demonstration of how brands should not to act in a crisis After the sad news that huge numbers of workers were told that they were being made redundant, angry employees, who were still able to...