Social Media Training for Customer Service Staff

Social Media Training for Customer service: An Overview

In today’s fast paced digital world, social media has become allowed brands to be more accessible to their consumers. This also means that they are more accountable. Previously, if a customer had a complaint, a query or something they wanted to discuss with a company they may have written a letter or have drafted an email and waited months until they received a response. Nowadays, these kinds of discussions can take place almost instantly online. If a customer feels unsatisfied or unhappy with a product or service they have received, they are likely to turn to social media to express those views. This ultimately means that brands can be held accountable much more easily and publicly – meaning how these conversations are dealt with online is crucial to uphold a brands reputation. This is where social media customer service comes into play.

In essence, social media customer services means utilising your social media channels to offer customers advice and support in an efficient and effective manner. On social media, consumers expect to be able to reach out to brands for help and get a fast response. It is key that this occurs to ensure you provide effective customer service.

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Master Customer Service Social Media To increase your brands reputation

Consumers want to engage with and purchase from a brand that has a good reputation. Showcasing that you provide outstanding customer service via social media can help to increase this. If someone tweets your brand with a query or a complaint – how you respond to that is crucial. Many brands fail to do this correctly and this can lead to damaging their reputation, which can be very negative for business. In short, a strong customer service strategy can help provide you with the tools to offer effective and efficient customer service to your customers leading to increased reputation and ultimately, enhance business prospects.

Why Choose Us For Customer Service Social Media Training?

We have a team of customer service social media experts who can provide your team with the tools to develop an effective strategy to enhance your social media offerings. We have offered training to a variety of businesses and brands across multiple sectors. The combination of our experience and our expertise means we can guarantee your team will receive high-quality training that can be applied instantly to your social media strategy to better business prospects and positively impact your brands reputation.

Hundreds Of Brands Social Media Trained Every Year

Each year, we work with hundreds of brands across all types of sectors and industries to better their social media presence. We help teams up and down the country to become better equipped at delivering high-quality customer service on social media to prospective and current customers and consumers. In doing so, this has allowed them to better their brands reputation and have a more positive online presence.

Our Social Media Training Is Focussed On ROI

In any business, it is important for the effectiveness of your work to collect statistics that calculate the return on investment (ROI) for a particular organization, campaign or technique. This alone indicates if the desired results are achieved by your organisation, and will allow you to adapt and make changes if the figures start going in the wrong direction. Having insight in terms of ROI is crucial for businesses to be able to understand if the work they are doing is having a positive impact – our training can help better your knowledge of this.

Our Social Media Training Is Strategically Tailored For Customer Service

We know how hard it can be to keep the team up to date with the latest digital and social media marketing trends. Every year, we offer seminars on the latest social media trends and the best ways to manage your channels. We will help your team understand the more strategic side of social media when it comes to customer service and will explore a variety of options to help implement an effective strategy that benefits your business.

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We Speak Your Language And Deliver Actionable Learning

Our team consists of award-winning marketing and social media professionals meaning we understand those areas of customer service social media that you need to digest and apply to help better your customer service online. We won’t confuse you with outdated jargon. Our training is to the point and provides actionable learning that you can take and apply straight to your business from day one.

We Offer Post-Course Support

We provide four weeks of post-course assistance for each training program we deliver. During this time, any participant can contact our team in the office to ask for support, advice or specific questions about the course material. Our experts are more than willing to provide assistance to ensure that during your day-to-day tasks, you bring your creative new learning into effect. We can help you put the customer service skills we provide you with into practise and are on hand to offer support of any scale post-course.

Our Social Media Training Classes Are Interactive

During your customer service social media training course, we won’t single out individual learners and make them answer questions when asked. Instead, we take an interactive approach. This method means that learners will engage and actively participate in the course content. Research has shown that this interactive style of teaching helps contributes to better learning and retention, so as soon as you exit the session, the skills you learn with us will be ready to use and apply instantly.

Our Work Is “Big Brand” Standard

For a number of years, our team has been working with major brands across a variety of sectors and industries. This means that we understand how hard it can be to keep the team up to date with the latest digital and social media marketing changes. We hold courses every year on the latest social media trends and the latest marketing trends. We will help your team to understand the more strategic dimension of social media customer service and how implementing an effective strategy can better your ROI and business prospects.

Who Should Attend The Social Media Training For Customer Service

Each of our workshops on social media are targeted at business owners, marketing departments or communications specialists who want to update their workers and develop their understanding of the sector. This course is perfect for someone responsible for the day to day running of your social media accounts or someone who is responsible for your brands reputation and customer service online. The course will help them to who wants to find out how a social media customer service strategy can be developed and implemented effectively to benefit your business.

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What Will I Learn With The Social Media Training Course For Customer Service?

It’s likely that you already have a social media strategy in place that covers some aspect of customer service. This might include the process you take if you receive a complaint or how you aim to help a customer query. That said – are you achieving the outcomes that you want? Is the strategy affective and handled correctly to help better your business prospects? No matter what stage you are at in terms of your social media customer service strategy, our course will help make this more effective and efficient.

Social media is becoming more and more prominent as a tool customers use to communicate with a brand. Therefore, it is crucial that an effective customer service social media strategy is in place. Our course will give you the foundations to build a proactive and practical strategy and will have positive impacts on your business. This will include increasing your brands reputation and providing and more positive online presence. By enrolling on our course, you will:

  • Gain in-depth knowledge on customer service social media for business, including tactics, insight and trends.
  • Receive comprehensive insight in terms of best practise for each social platform.
  • Be provided with the tools and capabilities to enhance your brands reputation.
  • Create guidelines to help you implement a business wide strategy.
  • Expand your horizons when it comes to customer service and what it truly means for your business.
  • Help you to manage your customers expectations and increase your positive online presence.

Highly Targeted Social Media Training Designed For Customer Service

Our customer service social media training course is designed to be highly targeted and effective to provide your team with the tools to enhance your social strategy. It provides you with an in-depth look at how implementing an effective customer service process on social media can better your business prospects. This includes enhancing your relationships with prospective customers, building relationships with existing ones and reassuring those who may have complained. Our training course gives you the key information that will have a positive impact on your business.

Social Media Training For Customer Service – The Foundations

Our course will provide your team with the foundations and key resources to implement an effective customer service strategy for your social media. It will help you understand and use the resources available to you to your advantage to help better your strategy. If you are responsible for providing management of a team who look after you customer service online, you will also be able to use these tools at your disposal to educate and enhance your team’s capabilities.

Growth Strategy

It can seem difficult to grow your business online and it might be tricky to know where to start. There are a number of simple tactics that can help you to generate traffic to your site and increase business prospects. Implementing a strong customer service strategy will help you increase your brands reputation and develop more meaningful relationships with customers.

In addition, creating state-of-the-art SEO techniques will give you the value of being noticed online as a positive and engaging brand helping to convert more prospects into loyal customers, and ultimately increasing sales. These approaches and more will be outlined within our customer service social media course.

Technology Specific Skills Training

The fast-paced nature of the online world means that technology is consistently updating. At first, this can seem daunting. But rest-assured, our course will provide you with the specific skills in terms of technology that will help to better your customer service skills. You’ll be provided with in-depth details regarding the latest technology, tools and services that your team can instantly apply to help them offer more effective and efficient customer service to your audience on your social media feeds.

The Benefits Of Our Social Media Training For Customer Service

Our customer service social media training will help equipped your team to better handle online conversations with customers including complaints, queries and general day to day discussions. It will provide you with a best practice guide that can be instantly applied to your social media strategy.

Our course will help ensure your brand maintains outstanding reputation, you convey the correct professional image of your company and that you maintain customer satisfaction on social media. You will learn the latest tips and tricks on how to effectively execute this, but also how to keep aware of the most recent developments in this part of social media, as well as how to ensure that when it comes to spending your time and resources, you get the utmost success.

Social Media Training For Customer Service – Tips

By enrolling on our social media customer service course, you can be sure that your team will receive access to the highest quality advice and insight from our highly trained experts. These tips will include:

  • How to effectively establish a customer service strategy
  • How to use various tools to implement an efficient customer service
  • How to increase your brands reputation
  • How to positively enhance your social media presence

If you are looking for some useful tips and advice on social media, head to our tips pages or check out some of our blog posts on the topic to get you started.

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Customer Service Social Media Training Duration

Our Customer Service Social Media Training course lasts for one day and consists of an interactive workshop that aims to offer participants an overview of customer service best practise on social media. The course will provide essential advice for your business.

Get in touch with us today to discuss how our customer service social media experts can help better your teams’ skills and enhance business prospects.

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Customer Service Social Media Training Cost

Our courses can be delivered in a half-day or full-day format. For enquiries on costs, please feel free to

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