Tag: customer service
Dear Facebook your customer service for social media agencies sucks!
We all know Facebook is the behemoth of the social media world, our clients have to use it, and now it’s gone pay to play, we all have to spend our budgets to use it to get some kind of decent reach, unless you are in the camp that says it’s time to ignore the platform altogether. So with that in mind you would think that Facebook would have a killer customer service team that would be agile, friendly, adaptable and helpful to get you to spend your money in the correct areas right? WRONG! Firstly, try finding their phone ... Read more
Broadband customer service on a downward spiral
In the news today, it seems a survey has found that customer service levels from broadband suppliers are getting worse with customers spending an average 17minutes on the phone. I have to say I didn’t need a new story or survey to tell me that. I recently left BT, after being tied into an expensive 18-month contract. My service went down on several occasions and when it did, I spent more than 25 minutes listening to a recorded message telling me that my call was important to them but I would have to wait. Once I actually got through to ... Read more